Pre Contract Documents

[Matt36]

I received an email with the pre-contract documents (for broadband and TV) but I can’t see a way to accept them or agree to them. There is a contract summary sheet and contract information sheet but I can’t see a way to show I’m happy with them and since I haven’t received my self-install kit I’m assuming this is the problem. Can anyone tell me how to sort it out please?

[VM-Jon]

Hi @Matt36 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon