Thanks for your help - unfortunately as far as I’m aware my elderly relative has never had access to billing online - so I’m unable to view regarding power of attorney registration- can it be emailed or is it posted?
If you need to tell us that you have given power of attorney to a friend or family member, or if you are the friend or family member of someone who has been given power of attorney, you can let us know by sending the confirmation or certified copy of the confirmation to us detailing the specifics of the change.
The address to write to is;
Virgin Media Sunderland SR43 4AA
We recommend that you send us these documents to us using a recorded delivery. We will return the documents to you once we have received them and we’ll send a confirmation letter to you within 48 hours, though it may take a few days to arrive.