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Power of attorney y

Hi there can anyone confirm  how to register power of attorney to a relatives account - I’ve tried the texting service with no success 

 

thanks in advance

 

cherie 

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Re: Power of attorney y

Hi

The link below should assist you

 

https://www.virginmedia.com/help/virgin-media-account-change-name

cheers


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Message 3 of 6
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Re: Power of attorney y

Thanks for your help - unfortunately as far as I’m aware my elderly relative has never had access to billing online - so I’m unable to view regarding power of attorney registration- can it be emailed or is it posted?

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Re: Power of attorney y

 Hi cherie,

this should help

If you need to tell us that you have given power of attorney to a friend or family member, or if you are the friend or family member of someone who has been given power of attorney, you can let us know by sending the confirmation or certified copy of the confirmation to us detailing the specifics of the change.

The address to write to is;

Virgin Media
Sunderland
SR43 4AA

We recommend that you send us these documents to us using a recorded delivery. We will return the documents to you once we have received them and we’ll send a confirmation letter to you within 48 hours, though it may take a few days to arrive.

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Re: Power of attorney y

Thanks - so it’s not the Swansea address provided  on another site

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Re: Power of attorney y

The above is the correct one. The previous reply before that was just for a generic account name change which is NOT this situation.

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