I need to register POA in order to close my mothers account. After a hospital stay with Covid and now 24 hr care in a Care home my mum will not be returning to her flat. I understand the 30 day cancellation timeframe but surely there is a quicker way to forward the POA than the postal method suggested. I have a scanned copy that all other agencies have accepted allowing immediate 'notice' to be given on accounts. Please can this be looked at asap ? Many Thanks
Thanks for the post Caroline69 and welcome to our community.
We're very sorry to hear of the situation, if in regards to critical illness then the bereavement team can also speak to you and put through their processes for this on 0800 952 2302 or you may be able to do it through the forms online but let me know if this is not the case and we can pop you over a private message to add the power of attorney and cancel this.
Hi, I also need to register POA for my father's account. Please can someone give me the details on how to do this. It seems to be a common question so I am surprised this route is not offered on the virgin media web site
Welcome to our Community and thanks so much for your first post - we do have a dedicated team that can assist with customers who may be critical ill and require a Power of Attorney, I am sorry if this information was hard to locate via our help pages, we have made some updates so I will ensure that this is fed back for you. Critical Illness
We're more than happy to assist you with your Power of Attorney for your Fathers account from here though.
There is a new online process that we now accept or if you only have the paper copies, we will accept a scanned copy to add to our systems.
I'll be happy to pop you a Private Message so we can take some account information and go through security. If you have the online service, we will also require the Lasting Power of Attorney Access Code. Please look out for the purple envelope in the top right of the page and pop me a reply when you can.