Just to make sure correct procedure was followed.
Porting numbers to Virgin, being a separate network with separate exchanges, is a new provider led change.
You call Virgin & request the number port change. Virgin then contact your old provider & arrange the port date as well as the cancellation of your old providers contract. You play no part in this as it is all Virgins remit.
A lot of porting problems are caused when customers assume the process is the same as porting mobile numbers & to other providers using the same exchange. In this processs you contact your existing provider to give notice to cancel.
New provider led changes mean that Virgin is in charge of the notice & cancellation process. So if you contact your old provider & give notice in this situation, it will block any porting request by Virgin from going through, as the line is marked as a customer disconnection & not a port out.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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