As a pensioner I am well aware of the restrictions imposed by Corona Virus but trying to get any help for a television fault has been either unanswered or simply resulted in being passed from one "right team" to another. My television picture has been pixilating or freezing on all channels for a number of weeks. I have tried the suggested reset of the Virgin box and checked all cable connections with no success. To make matters worse I have had a phone call from a lady at Virgin asking if I would care to have an increase in bandwidth and the latest Virgin box (which she suggested might solve my problem) for only a few pounds a month extra! As we say in Scotland "aye right!". Having been a Virgin customer for many years I am just so frustrated by this shocking lack of service that, for the first time, I am seriously looking for another provider for television, broadband and mobile services.
Many thanks to Zak for looking in to this problem and offering me a solution. After many, many, many hours of laptop gazing (and recharging) I am hopefully about to resume normal service. At 76 years old I don't know how many of these hours I have left to spare. Seriously though I beg Virgin Media to look at the hopeless maze of barriers to customer communication. It is surely not impossible for a communications company to offer something far better than the present model.
The engineer was very helpful and thorough. He checked all the connections inside and outside the house (even in the pouring rain), re-connected those he felt might a bit doubtful and ran a number of tests. Unfortunately the pixilation continued so, after a couple of hours, he replaced our box which must have been faulty. Everything is now working perfectly.
Thank you for arranging this for me as I was beginning to despair trying to communicate via the web site.