I have tried to call numerous times and use the text chat, nothing, the line drops after an hour waiting every time and I'm never transferred to a real person on the text chat.
I need to arrange to get a new broadband package installed now I've been forced to work from home. Please help been waiting two weeks now trying to get in touch.
Apologised for all the problems you’ve been having in regards to getting in contact with someone.
I am a virgin media engineer, if you direct message me your details I can get someone to contact you Directly to set this up for you.
Here to help! I'm a technician helping out whilst working from home. Find out more
I have sent you a message with all of my details, glad I finally managed to get in touch with somebody,
The reply I received was to simply go to the text line? The one I have already stated in the initial post I cannot get through to. What sort of customer service is this?