Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
81 Views
Message 1 of 2
Flag for a moderator

Please get in touch to cancel my account.

I've been on hold for over half an hour and no one is picking up.

Can someone please get in contact to cancel my account this is ridiculous

0 Kudos
Reply
Highlighted
  • 3.91K
  • 626
  • 859
Community elder
73 Views
Message 2 of 2
Flag for a moderator

Re: Please get in touch to cancel my account.

Hi jackdh1,

Unfortunately the Forum Staff don't have access to cancel your account, or arrange callbacks.

You will need to use one of the three methods that are currently allowed by VM.

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  (again) 150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply