I called in on Thursday to cancel and after being transferred between the same 2 departments and being on hold for a few hours I finally got through to someone who said my account would be cancelled by Friday 29th and I'd get a letter confirming this.
Fast forward to this morning, I log in and surprise surprise I have been lied to again. My account is still active, and the online chat informed me that the cancellation had been cancelled (without me being informed of this and why).
I called in again, waited for an hour, got through to someone who I heard breathing for a few seconds then they promptly cut the line (this is the third time of the ~20+ calls I have got through to someone after waiting hours only to immediately be hung up on a few seconds after they pick up).
I need my account cancelled, it is quite simple.
I was already going to be contacting the ombudsman for an official investigation into the previous lies and treatment I have had, however this is just adding fuel to the fire.
How can I cancel this account without calling in and wasting hours (only to likely be hung up on again)?
PS: I have tried the online chat but they (like everyone on the phone support for Virgin Media) are trigger happy to transfer to another department and nothing ever gets resolved/answered. They also spend 3-4 hours to respond, and if you're not magically there to see the response (which is 9/10 times them asking for verification even though you have already provided verification) then they leave the chat and you have to start again with someone else.