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Luka4321
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Please Enter valid bill details

Trying to change password for my account but keep getting enter valid bill details. I am entering them correctly 100% sure 

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Chris_W1
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Re: Please Enter valid bill details

Hi Luka4321, thanks for the message and welcome to the forums. I am sorry to hear that you have been unable to change the password? Is this for the online account or the memorable word when you call us? Have you since managed to get this resolved? Please let us know and we wil aim to assist. Chris

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Luka4321
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Re: Please Enter valid bill details

Hi I don’t remember my memorable words 

all what I remember is My login 
try call yesterday after 50 minutes it disconnected me 

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Chris_W1
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Re: Please Enter valid bill details

Hi Luka4321, can you confirm what the call is regarding? Is there anything we can assist with? ^Chris.

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Luka4321
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Re: Please Enter valid bill details

just try change password don’t know how you can help me with that??

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Emma_C
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Re: Please Enter valid bill details

Very sorry about this Luka4321, 

We can certainly help reset your Virgin Media online account login from here, to do so I'll need to send you a secure message and grab some details. 

I'll do this now and I look forward to hearing back from you soon. 

Thanks

Emma_C - Forum Team
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scott_b1
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Re: Please Enter valid bill details

Hi Emma,

I have exactly the same problem as mentioned above. I'm trying to order a replacement router but the NTL account was setup around 20 years ago and I can't remember the password.
I've entered the latest bill details when I click on "forgot password" but it just says "enter valid bill details".
Can someone please help?

Thanks,

Scott.
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Chris_W1
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Re: Please Enter valid bill details

Hi scott_b1, thanks for the message and sorry to hear that you are having issues with the online account and the technical issues which you are faced with. I will send you a private message so that this can be looked into further for you. Chris 

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