Hi Luka4321, thanks for the message and welcome to the forums. I am sorry to hear that you have been unable to change the password? Is this for the online account or the memorable word when you call us? Have you since managed to get this resolved? Please let us know and we wil aim to assist. Chris
I have exactly the same problem as mentioned above. I'm trying to order a replacement router but the NTL account was setup around 20 years ago and I can't remember the password. I've entered the latest bill details when I click on "forgot password" but it just says "enter valid bill details". Can someone please help?
Hi scott_b1, thanks for the message and sorry to hear that you are having issues with the online account and the technical issues which you are faced with. I will send you a private message so that this can be looked into further for you. Chris