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Placed an upgrade order .. now being charged differently

I placed an upgrade order which options showed up once I logged in.

When I chased the order I was told I couldn’t have it and it’s for new customers only !? .. so why show up on my account ??

so I decided I didn’t want it, lo and behold the order went through but at over £30 a month more than I was quoted.

I need to cancel this but cannot get through, what is the quickest way please ?

annoyed cost of options can be changed at any point. Would you pay for shopping if price went up at checkout ? .. no 

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Re: Placed an upgrade order .. now being charged differently

Hi baz2963,

 

Thank you for your post and welcome to the community. 

 

I'm vey sorry to hear about what has happened with the order.

 

To cancel the order you can either call in on 150/0345 454 1111 or text in on +44753 305 1809.

 

^Martin

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