Can anyone provide me with a number to contact customer services please?
You can call 150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.
The options are:-
Welcome message. Option 1 for TV, Broadband and Phone - Option 2 for mobile
Select 1 or 2 dependent on your account type - The options below are for TV, Broadband and Phone
Check are you calling from the phone on your account, 1 yes 2 no
Selecting Option 1 - Billing , Pay now
Selecting Option 2 - Faults
Selecting Option 3 - New accounts and set up
Selecting Option 4 - Changes to your package or moving home