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Personal Viewing Information

Hi,

Virgin Media record data about our viewing habits - basically, every channel we view, and for how long, and this information can be shared with third parties.....

"By having and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form."

I have no problem with this, however, what I want to know is how can I view this information?

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Re: Personal Viewing Information

Hello

The only information viewable by yourself will be https://www.virginmedia.com/myusage

Otherwise you would have to make a subject access request to get the information which can take upto 28 days to be returned to you.

"Details from  http://store.virginmedia.com/the-legal-stuff/privacy-policy.html   

Accessing your information

You’re welcome to ask us what information we have about you, any time you like. If you need us to send it to you, just call our team 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. If any of the details are incorrect, let us know and we’ll amend them right away.

Contacting us

For queries regarding Virgin Media's services, please call our team on 0345 454 1111 or dial 150 from a Virgin Media phone line.

If you have any questions or concerns about our use of your personal information you should write to the address below:

Data Protection & Privacy
Virgin Media
Bartley Wood Business Park
Hook
Hampshire
RG27 9UP-

 

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Personal Viewing Information

Hi DJ, many thanks for the reply. This is what I get....

"TV series made up 7% of your telly"

Not terribly informative! Seems I will have to make a more formal request. I will re-post how I get on.

Cheer,

Robin

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Re: Personal Viewing Information

Hello

Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great day.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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