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Pensioner Parents account

Hi, I’m hoping I’m posting in the right place and someone can help.

My dad is currently with virgin media and on a full package but would like to downgrade, this is the first time he has been trying to contact VM since my mum passed away last year and he doesn’t know any login details or passwords etc. 
He is 76 years old and really struggling with his bills and wants to lower his package price but cannot do so without the password and can’t get to his nearest store.

Can anyone advise on what we can do?

 

thanks

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Re: Pensioner Parents account

Hello

I am afraid that the VM stores are not re-opening.

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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