Virgin Media Community

[Katwn5]

Me and my son both requested paypoint barcodes to pay at store but was both told we have have to pay extra £1.75 a month to have a paper bill sent out each month. We are happy with the e bill being sent and just need the barcode to pay at store but you send there’s no option to get one

[Emma_C]

Hi Katwn5, 

Thanks for your post and welcome to our community. 

I do apologise for this and any concern caused but I am afraid a barcode can only be provided on a paper bill and for that there is a charge. 

If you did want to pay by Direct Debit or over the phone then we would be able to send the bill via eBilling free of charge. 

Do let us know if you have any further concerns 

 

[Katwn5]

The chat team said they was sending me a barcode letter out

[Emma_C]

Ah, I see. 

That isn't something we would usually do.

If you have any further issues off the back of this then please let me know. 

Thanks.