Virgin Media Community

[Owencurt]

I need some help, I’ve paid a bill on the 26th but it is still showing outstanding, I did call in and spoke to a gentlemen who said that everything is confirmed and my bill is paid, however I’ve received an email stating that the bill is overdue and I bare risk in getting cut off. Is there an email I can send proof of payments to as the phone call was clearly a waste of time 

[John_GS]

Hi @Owencurt 

Thanks for posting and welcome to the community.

I am sorry for the confusion with the payments and completely understand the worry this would cause. I'll send you a PM and then we can discuss the account in full

Best wishes,

[John_GS]

Thanks for joining me on PM, Owencurt and letting me resolve this for you.

If you do ever need anything, please do pop back 🙂