Menu
Reply
Icedevil90
  • 1
  • 0
  • 0
Joining in
119 Views
Message 1 of 3
Flag for a moderator

Payments

Has anyone else had problems with virgin trying to take money days before you requested when you set up your services and have call several times to ensure the right date

Tags (1)
0 Kudos
Reply
Ernie_C
  • 18.58K
  • 2.04K
  • 4.58K
Very Insightful Person
Very Insightful Person
66 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Payments

You can establish the current direct debit date by logging in to My Virginmedia and going to the My Bills section where there is a link that leads to this page which advises your direct debit date and the process for changing it:

8F72421D-DC45-4BF6-9BB7-5EE5572A62EB.jpeg

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Robert_P
  • 2.94K
  • 150
  • 269
Forum Team
Forum Team
63 Views
Message 3 of 3
Flag for a moderator

Re: Payments

Hello Icedevil90

 

Thanks for taking the time to query your Virgin Media account and the Direct Debit, we appreciate you taking the time to raise this and welcome to the forums.

 

Have you been able to follow the steps advised by Ernie_C in his post? It's also good to know that we do send bills to customers for their next bills roughly 10 working days before ewe request the money from their chosen bank so it may be that you have received a bill but the Direct Debit isn't due until 10 working days later (weekend depending)

 

Rob

0 Kudos
Reply