In Oct 19 a payment from VM was taken that was incorrect. Using the DD guarantee my bank recovered the funds. Getting hold of someone on the phone is time consuming so I used online massaging. I heard nothing so sent a further msg. Still no reply, but which time emails about over due payments were showing up.
The FB group suggested calling Hook office and I thought it was sorted out including a discount.
However, no payment was taken taken on due date. I checked with bank and DD is active. VM say it was cancelled electronically, but bank says they tried taking money and they (VM) cancelled transaction. Bank is sending me proof that DD is still active as of 30/01/20
I've written 2 letters of complaint with cheques to cover past months and to be frank the slow response is hostile and further emails are now being sent saying I owe large amounts.