Virgin Media Community

[England90]

My service got suspended at some point through the night, I have paid the full amount online, but it’s still saying its due, I tried to call the 0345 number but won’t put me through anyone because my bill needs paying, i have a email receipt of this! How can I get this fixed if I can’t speak to actual person 

[Portery]

It will do if you paid it overnight it will get updated within 4 hrs from 8 am this morning 

[Akua_A]

Hi @England90,

Welcome back to our community forums and sorry to hear your service remains down even after payment. We can understand the inconvenience this may have caused.  Once we've received your payment, we aim to restore your services within 3 hours. Please try the following link https://www.virginmedia.com/help/billing-and-payments/payment-issues

Thanks,