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Dharamedia
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Payment

Bloody useless accounts department. They keep sending chasers for payment when £88 is in credit on my account. Pointless calling the useless call centre. 

Is there an email we can message them on ?

 

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newapollo
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Re: Payment

Hi Dharamedia,

Unfortunately there isn't a customer facing email address.

You could try the chat messenger option. Scroll down to the bottom of this page and click on Message Us. contactus/accounts-and-billing 

It's not manned all the time as phone calls have priority.

Otherwise try one of the following 2 methods.

You could try the text messaging service. Just send  a text with a description of Billing to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Melissa_F
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Re: Payment

Hi Dharamedia,

 

Thanks for your post and welcome to the community.

 

I'm sorry that you're having problems with a payment on your account. 

 

Have you managed to speak to the team since posting via the methods our community provided?

 

Let us know.

 

Thanks

 

Melissa

 

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