I severely criticised Virgin Media’s advanced billing on cancellation policy on another thread. One of the Forum Team gave a reason why it is done that way (customers changing their mind). I accept this explanation as reasonable.
My situation is that a disconnection has been agreed for 20th February. On 7th January I was billed for normal ongoing services up to the 27th February. This bill will be paid as normal by direct debit.
As I understand things, because I will not have actually been disconnected, Virgin will raise a bill on 7th February for:
- services to 27th March or thereabouts
- charges for phone calls where I’ve gone over the hourly free limit
This bill is payable by, say 28th March.
I don’t change my mind about leaving.
I am planning to pay only the part of the bill for the calls by 28th March and ignore the part for the service because I’ve left and so that part of the bill is invalid.
Will I be following the correct process?