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Payment not gone through

Just recieved a text to say my payment has not gone through yet my bank details have not changed. And never had a problem before. I don't want my phone to be cut off please help

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Re: Payment not gone through

Hi Robinhood3,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for any confusion caused by the text message, this isn't something we would send. It sounds like a scam text.

 

I've been able to locate the account using your forum details and everything looks fine 🙂

 

Alex_Rm

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Re: Payment not gone through

Chances are it is a scam text & not from Virginmedia.
If you check your account has the payment been credited?

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