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Payment issue

donpau
Joining in

I paid my bill on the 1st of august but it isnt showing on my account and is telling me im in arrears for a completely different amount. The payment is showing as paid on my bank statement

7 REPLIES 7

Sabrina_B
Forum Team
Forum Team

Hi @donpau 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies you are having issues related to your billing. We can assist you, we would need to bring you in for a private message to discuss this and resolve. 

 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina

I will keep a look out for the message thank you. 

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @donpau 

 

Thanks for your response

 

My colleague has private messaged you, if you can check your inbox in the top right had corner it should be there 🙂

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


i have clicked my profile picture and there is no envelope. i will try logging in on the laptop

Great! Please do respond to my colleague when you can so they can assist further.

Thanks

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


i still dont have a message showing 

Hi @donpau 

Thanks for coming back to us.

I'll re-send it now 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill