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Payment issue

Joining in

I've got a very similar problem I pay my bill by dd then I had to get a new card I updated my new card details but for some reason 1month didn't get paid. This was july 2022 since then I have tried paying it every way possible but its still not paid and now I'm getting letters saying I owe double the amount. I'm due a upgrade but I cant get one til this is sorted can anyone help me please