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Payment issue

Hi, 

I’ve been trying to contact Virgin for the past 3 days with no success regarding an issue with my payment this month. This is now due today and I’m unable to make the payment due to issues with my monthly wages. When I contact via 150 from my landline it’s continuously disconnecting before I can even speak to anyone. 

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Re: Payment issue

Sorry to hear that you're having an issue with your bill for this month RD87, unfortunatley we cannot handle any queries of this nature, you would need to speak to our payments team on 0345 454 1111 and then choose option 1 - confirm your details and then option 1 and then option 4, this will put you through to the team that can discuss your bills with you. I hope the team can get this arranged for you.

 

Regards

Steven_L

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