Virgin Media Community

[lizzie43]

I was expecting to pay a reduced amount this month. I spoke with someone in retention dept. and they said they’d  reduce my payment, but it hasn’t reduced.  I’ve got 5 months left before my contract ends and was expecting to pay the amount shown on the footnote of my account.  I’ve been with Virgin since Blueyonder days, I find it stressful having to haggle and I don’t want to contact them any more.  Any help would be appreciated. 

[Ashleigh_C]

Hi there @lizzie43 

Thank you so much for your post and welcome back to the community forums, were very happy to have you on the team. 

I am so sorry to hear that you have faced this issue with after speaking to our teams, can I ask what the reduction in price was in regards to? When was this reduction agreed? 

Thank you

[lizzie43]

The monthly increase was more than I can afford and the discussion was on 23 February.

[David_Bn]

Thanks for coming back to us @lizzie43.

I'd be happy to look into this for you, so we can gain some clarity for you.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn