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Stressd
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Payment gone through twice

I've paid my bill online tonight but somehow it has been paid twice, how do I get a refund on the extra payment? Thanks

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apcyberax
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Re: Payment gone through twice

paying a bill online won't stop the direct debit from going out. If that is what you mean

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Stressd
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Re: Payment gone through twice

My card payment has gone through twice, I cant cancel one with my bank as its still pending so I need virgin to cancel one from their end.

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apcyberax
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Re: Payment gone through twice

you will need to call in to do this. If you don't the payment will be used next month

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Stressd
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Re: Payment gone through twice

Thanks I will try in the morning, or try to live chat with them. Thanks again

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