I am having trouble making payments to Virgin Media. My direct debit failed initially as I didn't have enough money in my account at the time.
I have called Virgin and tried paying via the automated line. I have also called and spoke to a person who wasn't able to help. I have tried making payments through the app and through a web browser. Every attempt has failed, saying that it is an issue with the bank - however I have spoken to my bank on the phone and in store, both times being told there shouldn't be any issue. I have more than enough money in my account.
My TV has been disconnected in a shared home but I am trying everything I can to pay my bill and rectify the situation. Please help?
The issue isn't getting through to the collections team but making the payment - every time I get through putting in my bank details in the transaction fails. The bank aren't blocking it and I have enough money. Is there anything else it could be?