cancel
Showing results for 
Search instead for 
Did you mean: 

Paying a old bill

tracygryff
Joining in

Good afternoon.

 

I have tried all afternoon to pay an old bill with VM .

I cant sign in and when actually speaking to someone they telling me I have failed security.

Any help please?

 

I

3 REPLIES 3

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @tracygryff,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you are having this issue, can you confirm when saying its an old bill, do you mean its a bill from a former account or just a bill which has not been paid? 

Joe

tracygryff
Joining in

a bill from 2022

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @tracygryff,

Thanks for confirming this, i would like to go about looking into this with you, for me to do so I will need to confirm some information in a private message which I will send to you now.

Joe