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Pausing/cancelling broadband payment due to coronavirus

Hi,

Just wondering if there's a way to pause or cancel my payments as I'm currently in a 12 month contract, however due to coronavirus I won't be at the house so will not be using it for the next 5/6 months? 

Many thanks!

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Re: Pausing/cancelling broadband payment due to coronavirus

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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