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Pausing Sky Sport Bill

I requested this, I am paying a discounted £99 a month should be £139 after a year, which expires early May 2020. Yesterday I had a Credit of around £36 which I assumed was the Sky/Bt Pause, this has now been replaced with a billed amount of £94.

Just wondered why is Virgin taking the refund off the top line and if not what's gone wrong?

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