Thanks for the response.
If the property you are moving to is in a non serviceable area, please let the team know when you call to arrange disconnection.
You will then receive an email within 24 hours asking for proof of your new UK address.
You would need to respond to that email within 30 days, attaching proof of your new UK address, this can be a household bill, driving license and other formal document types which will be listed in the email we send you.
Our Support teams will review and validate this.
If approved, the team will waive the early disconnection fee. If rejected, the team will send a communication asking for another form of proof.
I am sorry that we wont be able to service the new property 😞 were always expanding the network and do hope we can be your service provider again one day in the future :).