Virgin Media Community

[Staceyb2021]

Hi. I called last night as I'm at the end of my contract and need to change my package. I can't remember my phone password and as I do not have a direct debit set up they couldn't do dpa that way. The agent informed me they would send an email with a password reminder however I still haven't received the email. Could somebody please get in touch with regards to this.

[John_GS]

Hi Staceyb2021

Thanks for posting and welcome to the community.

My apologies for the delayed reply.

I've checked the system and can see you've spoke to the team since posting and everything should be sorted.

Let us know if you need further help.

Kind regards,