Thanks to Ernie, I was able to create the required password.
My calls to VM concerned a dead phone landline, and constant broadband drop outs. An engineer attended, sorted the phone, and replaced the Router, as it seems that the original was not up to coping with the ever increasing number of wifi devices.
I do have another question though: We keep the TIVO box on standby, as it takes forever to boot up if switched off completely. The box is always warm to the touch, so using energy 24/7, which is a waste when its not in use. Its just not in keeping with todays energy concerns. Using a smart timer to turn it on, does not work, as the box still has to boot from scratch. Any suggestions or more up to date TIVO? As a pensioner, have to save energy wherever possible…