I'm trying to reset my password for my mobile account. I am using the correct protocol, including the correct number of letters. But every time I get an error message saying I must use 8 - 10 characters, which I am. is there a problem with the Virgin website today?
Welcome to our Comminuty and thanks so much for your first post - I am sorry to understand that you're having issues with your online account password. We have had no issues reported with our site at the time of writing.
Are you doing this via the app on a mobile device or online via the webpage?
Some of the parameters are not listed when you are trying to reset the password so I have outlined them above for you so you can check and confirm what you are doing. I'm afraid, we're not able to reset the password for you for your online account.
If you are still having issues after checking the process above, would you be happy for us to access on your behalf once security has been passed?