Glad to see I am not the only person having this issue.
I have been unable to access the account area or webmail for the past week with my @blueyonder.co.uk address and it would appear my account details have been wiped from the database as it till not accept the security answers and even after going into local store to confirm the latest bill date, when I go to use the forgotten security question page it tells me to enter valid bill details.
I hope this issue gets resolved soon as I have travel documents to print off in the next month
Unfortunately that thread is not the issue I have, all of those issues relate to a locked account after login. I am not even getting logged in on multiple devices and browsers to either webmail or account management page.
I keep getting error stating you have entered the incorrect password, and now when I try to run through the password reset journey it will not accept any of the details for my account, so as stated in my original post, I believe that my database entry on the authentication platform has been corrupted or linked to another user's account
I'm still having this same problem, can't login to account so go to change password and it won't let me change that as it just goes round in circles and repeating the same steps that i've already done.