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Password requirements inpossible

Joining in

So like everyone else on here it seems I cant log in to my account because of the stupid password requirements all I want to do is pay my bill I have tried phoning but it says my account number is not recognised I will now most likely have a £10 late payment fee what a joke Virgin media!! 


Forum Team
Forum Team

Hey AFaw1985,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account password and trying to make a payment.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,