Password problem

[linzo42]

I’m a new customer and trying to register for an account but get the error ‘You can't use that password. Please choose another.’ no matter what password I try

[Matthew_ML · Accepted solution]

Hey linzo42, thank you for reaching out and a warm welcome to the community I am sorry you are having some issues setting up a account.

Have you been installed yet? You would need have an active service before setting an account up.

Here are some tips though,try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters.

Please do keep me updated. Thanks 

[linzo42]

Thank you, our device is not due to be activated until Friday so I will try again then.

[Ashleigh_C]

Thank you @linzo42 please do let us know how things are looking after Friday.

[kiki69]

Please please please reply back if you can create your account after your service goes live / installed. I really would love to see if this is real or not.

Thanks, 

[Paulina_Z]

Hi @kiki69,

Welcome back to our Community Forums. Thanks for your post. Are you experiencing the same issue? 

I can see that you've spoken to our colleague via Private Message about this. Keep us updated on this and let us know how you're getting on. 

We'll be able to help further if needed.

Thanks.

[linzo42]

Hi,

My services were activated earlier today but I’m still unable to register no matter what password I try.

[Natalie_L]

Thank you for updating the thread linzo42.

Can you please try the following to see if it helps?

• Another browser
• Clear Cache and Cookies
• Another device
• Register via My Virgin Media app

Please let us knowhow you get on and if this helps. 

Thanks,

[linzo42]

Hi,
I’ve tried all of those suggestions but still no luck.

Is there anything further you can do please to resolve?

Thanks

[Ayisha_B]

I will be more than happy to help you further linzo42 😊

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!