Virgin Media Community

[Anonymous]

When calling customer support on 0345 454 1111 you're asked for a few digits from your password that was setup when first using the service. I can't remember this and any attempts to talk to the customer services team in India about it go nowhere.

I read on another post that I can be sent this information in the post. Could someone help with this please?

[Zoie_P · Accepted solution]

Hi d4nmoss, 

Thank you for your post and welcome to our forums. 

You can reach our team and go through secondary account security if you are the account holder, and you can request to change this. It takes up to 5 working days via royal mail, let us know if you wish for this to get sent out .

Zoie

[Anonymous]

Hi Zoe,

Thank you for your response. Yes please, please get this sent out and let me know when complete.

Many thanks,
Dan

[Akua_A]

Thank you for your response @Anonymous.

In this case, I have sent a private message in regards to this. Please lookout for the purple envelope on the top right hand corner and provide a response when you can.

Thanks,

[Anonymous]

Hi,

I've received your message and replied.

Many thanks,
Dan

[Akua_A]

Thanks for your response @Anonymous.

I have sent a message back. Are you able to see this?

Thanks, 

[Anonymous]

Hi there,

Yes, I've replied. I don't think it's necessary to send multiple messages on the forum. We'll continue discussions over the private messaging function.

Many thanks,
Dan

[Akua_A]

Glad to have been able to help @Anonymous.

Please do not hesitate to contact us if you need any further help.

Thanks,

[Midnightshadow]

Is it possible for you to send a password  for telephone support

thanks

[John_GS]

Hi Midnightshadow

Thanks for posting and welcome to the community. I'll be happy to help with this here.

I'll send you a PM now.