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Password Reset

Joining in

The password reset page is broken, tried again a few days later in case it was under maintenance, but it is still broken. Would someone be able to help me reset my password so I can get access to my account again?




Forum Team
Forum Team

Hey Kai2022,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account password reset, please can you try to use the link in incognito mode or clearing your cache and trying again.

If that doesn't work for you, we will be able to get this looked into further from here.

Kind Regards,


Hi, I've tried multiple times to do this, and from multiple devices. Can you please help resolve the issue?

Thanks, Kai

Hi Kai,

Thank you for reaching back out, really sorry to hear the steps advised by Steven_L didn't work, I will be more than happy to help get this resolved for you, apologies for any inconvenience this may have caused.

So I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.