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Password Reset Does Not Work

Hi,

I'm unable to sign into my VirginMedia online account.  My password is not recognised and when I try the 'Forgotten your password?' link, I pass the security question, but it fails to load the correct page.  Instead I get a standard 'Oops, something's broken' error page.

I've tried this on a few occasions over the past couple of weeks with the same result.  I've also tried it on both Chrome and IE, and from different Internet connections.

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Re: Password Reset Does Not Work

Hi PetersonZF, 

 

Welcome to our community forums and thank you for your post! 

 

Sorry to hear you've been having trouble getting into your online account. I would love to see if resetting  the password from our end fixes the issue, in order to do this I will need some details and have sent you a private message to discuss this further 🙂 

 

Look forward to hearing from you, 

 

Hetty_R
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Re: Password Reset Does Not Work

In case anyone else stumbles on this, I got out of it by clicking the 'forgot security question' link (even though I knew it) at which point I just received a password reset link via email, which worked fine.

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Re: Password Reset Does Not Work

Thank you for letting us know PetersonZF. 

 

Cheers. 

Ryan_N - Forum Team
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