I recently took ownership of a VM account via bereavement process. Thankfully that went fairly smoothly, but following this, I have a couple of problems that I need some help with. Posting here because VM seem awfully hard to get hold of directly - there's no clear customer support phone number, I don't use Whatsapp, and the help pages / online chat assistant just lead me around in circles. Vexing!
- The main problem is that I'm being charged a paper billing fee in my bill even though the "Communication Preference" part of my VM account settings is already set to "eBills / Email / Text". I've tried to check as thoroughly as possible and I don't see any other place related to going paperless.
- I'm also unable to view the details of my bills. Using the VM app, on the Home screen it shows the amount of my most recent bill. If I tap that to see more details I constantly get a "Whoops! Something went wrong - an unexpected error occurred, please try again later" message.
I'm guessing both of these problems are something to do with the account transfer that happened - maybe some details not fully set? Any assistance would be appreciated.
