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Paid twice

Jasonhow123
Joining in

on ‎13-02-2023 13:59

Hi i paid my bill early but the direct debits still gone out 

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2 REPLIES 2

Ernie_C
Very Insightful Person
Very Insightful Person

on ‎13-02-2023 16:22

When you pay early, you are advised that the DD will still be taken.

The second payment becomes credit on your account and used to pay the next bill.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team

on ‎13-02-2023 16:28

Hi @Jasonhow123 

Thanks for posting and welcome back to the community.

If you have paid the bill manually within 5 working days of the direct debit being due, this will be why and of course not cancelling the direct debit when paid it as well.

You can speak to the bank to recall the direct debit should you wish to or the overpayment will go against the next bill.

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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