Virgin Media Community

[Billy_w]

I paid my last bill on October 1st but its still appearing unpaid as of October 19th. Does any ony body know if they're going to try and bill me twice/add charges on top because the bill I paid is showing as unpaid?

I received the payment confirmation email and have the confirmation number if needed.

Thanks in advance

[Tom_W1]

Hi @Billy_w thanks for your post although I'm sorry to hear of your concerns raised here.

I'm sure if you have received confirmation emails and the number, that all has gone through correctly and it is just an issue with the app at the moment.

Despite this, I'm going to send you a PM so I can look into this further for you and make sure all is well.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks