Hey,
is it normal for the package to be changed without a sales person warning that you'll lose channels. I had a call about renewing my package and after a 25 minutes I thought I'd gotten an upgrade to my broadband to M500, an O2 sim (that I don't need) and a slight price increase after I said I mostly used streaming. I thought I was getting a deal as (yeah I know) as it was less than the £9 price increase I was told I was getting, although I'm still within the first 18months of my contract.
I get home only to find that my tv package has been changed to Mixit and I'd lost the Drama and Documentary package I was on. I don't watch much TV but the few programs I did watch happened to be in that package.
So I phone support, after another lengthy call got told I'd be contacted by the agent and their supervisor has said I would get those channels back but so far nothing. Now I know it's only been a day but I wasn't even given the option to roll it all back and cancel the changes as I'm still within the cancellation period and I could go back to the original package.
tbh I normally review any changes to a contract before agreeing so I thought I'd have a few days to review the change and agree to it but it seems it was done immediately.
