Why have I not been offered a new package. I am paying over £170 a month and extra for a mobile sim. New customers get this for less that £90
Thanks for posting.
Please do call the team over the weekend and they can review your account - 150//03454541111. Let us know how you get on
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"