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Brainy4
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Package upgrade

Hi,

I have upgraded to the maxit tv package and 350 mb internet, my TiVo box hasn’t updated the tv channels by sport etc. Have tried turning on and off and to no avail. Live chat willl not transfer me and phone like I waited for over 2 hours for an answer and got nothing.

on top of this my broadband speed is lower than when I was on the 200mb package. This was all meant to be done yesterday 2/2/21

anyone else he issues when they have upgraded? 
 Any help appreciated 

 

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japitts
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Re: Package upgrade

Which TV box do you have? Check here if you're not sure.

Which sports channels are you missing - can you be specific?

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Brainy4
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Re: Package upgrade

I have the TiVo v6 box and bt sports channels  are missing from it.

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japitts
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Re: Package upgrade

Try following Home > Help & Settings > Help > TV Care > I'm missing some channels

This should refresh your EPG to reflect your package

If this fails, and you've also restarted your hub to get any new config files, then there's a possibility your account hasn't been updated yet. Did you do this change online or by phone?

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Brainy4
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Re: Package upgrade

Appreciate that advice,  it worked for tv 😀 

now just stomped on the broadband speed 😬

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hornblower
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Re: Package upgrade

Yup upgraded from m200 to m350 and had nothing but agro with it since the hub 3 arrived with dust on it second hand so I think I've inherited another person's problems wireless randomly drops devices off the speed drops to. 1meg and I can't watch Netflix or amazon on my TV anymore the hub is in the same room. 

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