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Package upgrade never happened

Hi

Signed up for a package upgrade 21st Oct got an order number and was told would get new contract nothing has happened since tried the live chat which is about as much use as P*****g in the wind to be told someone would respond in 24 hours so you want me to sit on live chat for upto 24 hours? terrible customer service suppose you will blame it on the Chyna Floo.

 

 

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Upgrade never happened

Posted on Saturday about an upgrade from the 21st October that never happened used this forum nobody answered or helped waste of F ing time sums up Virgin customer care as you get nowhere  with them either .

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Message 3 of 5
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Upgrade never happened

21 days since applied for an upgrade and was given an order number anybody still alive in Virgin because your customer service is Crap

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Re: Upgraded package

Good luck been 26 days had one e mail confirming order then nothing poor service for a Tech company stop blaming Covid every one else seems to be coping ok

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Re: Upgraded package

Hi Kevreb,

 

Welcome to the Community Forums, we appreciate you coming here for help with your order. I am really sorry that you have received no further updates since the day the order was placed, I appreciate this isn't good.

 

I have sent you over a private message so I can take a look at this for you. Feel free to take a look whenever convenient if you would like me to look into this for you.

 

Kind regards,

 

Beth

 

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