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Package downgrade, remove phone line... How?

Can someone from Virgin please let me know how I can downgrade my package to remove the phone line service?

I have tried calling and using the Chat on the website, only to be told that call centres are 'closed' and to check the website. There is no way that I can find on the website to downgrade a package, only upgrade.

How are we supposed to make changes that aren't upgrades, or cancel contracts at this time?

Many thanks.

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Re: Package downgrade, remove phone line... How?

Hi there @ectoplasmosis

 

If you want to make any changes and the team are unable to assist when you call, please pop us a text on 07533051809. Please be aware that replies to this service are not immediate, allowing you to get on with your day. 

Depending on your current package, it is usually cheaper to keep the landline service as we offer discounts for taking all 3 of our products.

 

Cheers

Katie - Forum Team


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