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Package changed

I recently upgraded my old hub to the super hub 3.0 and had just been given the speed boost from M70 to M100. So as far as I knew no changes had been made to my current package which is now the M100 fibre broadband with FunTV, Talk Weekends phone line. However, I then received an email saying thanks for making those changes ~ showing that they'd removed FUN TV and replaced it with Maxit TV?

  • Can someone explain what's going on, as they are increasing my monthly charge by 22p, and I know it's not much but don't know why when I've not made the changes...?

Thanks

Julie

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Re: Package changed

Hi Jules, we are sorry to hear that the package has changed and increased. Can you contact the text messaging team on 07533 051 809 so that this can be looked into ^chris

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Re: Package changed

@jules2201 

For 22p extra a month, I would accept that. There are significant extra channels between Fun and Maxit, all pretty much in HD.

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Re: Package changed

Thanks Chris, I'll text them now. 

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Re: Package changed

Beware. You likely won’t be able to return to Fun and may have to go to Mixit with less channels than Fun.

My previous advice remains - pay the extra 22p.

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Re: Package changed

Thanks for your help Ernie. I've only got the basic package as it is, it was just that it had been changed without me knowing or asking for it. 

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Re: Package changed

Hi Jules,

Let us know how the phone call went yesterday like Chris advised above.

Thanks,

Megan_L

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Re: Package changed

Hi Megan, 

I text them yesterday gave all my details and explained my query, and they've passed me on to the right team. Received a text earlier explaining about response times are taking longer, then another text saying they've passed me on to the cable connection team ~ reply yes to keep conversation going.

Julie

 

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Re: Package changed

Brilliant, the cable team will respond today - I'm just sorry the response time is very slow due to the situation.

Keep us updated with what goes on 🙂

Megan_L

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Re: Package changed

Will do Megan, thanks again. 

Jules 

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