So I do the usual merry go round of cancelling as my contract is about to go up. Offered a very small reduction, say no & proceed to cancel knowing full well what happens next.
...2 days later, retentions ring, offer me an upgraded internet speed (not asked for) and a price just below my current price (ie same as for new customers). We have 3 boxes btw.
...noticed after about a week, one of the boxes is showing a 7400 error. After 3 calls and 2 hours on the phone, they tell me my contract is only for 2 boxes not 3 & that I will have to pay an extra £5 pm for the 3rd box.
I have tried, really tried to explain my contract before was for 3 boxes and never at any point when I was offered the deal to stay did they say it would only include 2 boxes but I am getting nowhere.
Honestly, I know Covid has impacted customer service for many but VM has the most disorganised, frustrating and unhelpful customer service of any organisation I have ever dealt with.
Their great cable speed is the only reason I stay but even that is making me think twice. Awful.
[MOD EDIT: Subject title changed for clarity]
